Terms and Conditions
1. About the Marketplace
1.1. HubBub is a marketplace that connects customers with independent local businesses (“sellers”).
1.2. Products are offered and sold by the sellers who list them. When you place an order, you are buying from that seller.
1.3. Shops and product listings are reviewed by the marketplace team before they appear in the app. This review does not make the marketplace the seller of any product.
2. Accounts
2.1. You can browse and place orders without an account. Some features, such as the wishlist, reviews, and messaging a shop, require an account.
2.2. The details you provide, including your name, phone number, email address, and delivery address, must be accurate and kept up to date.
2.3. You are responsible for keeping your password confidential and for activity under your account.
2.4. You can delete your account at any time from Settings. Records of orders you have already placed are retained because sellers need them.
3. Orders
3.1. Your cart may contain items from more than one seller. At checkout, it is split into a separate order for each seller.
3.2. An order is accepted when the seller confirms it. A seller may be unable to accept an order, for example, when an item is no longer available.
3.3. You can follow each order as the seller updates its status, from placed to confirmed, shipped, and delivered.
3.4. If you check out as a guest, the email address you provide is used to record your order with the seller. Make sure it is an email address you can access.
4. Prices and Payment
4.1. Prices are set by sellers and shown in the app. The amount payable is the total shown at checkout.
4.2. The payment methods available are shown at checkout and may differ between orders.
4.3. Card payments are processed by a third-party payment gateway. Your card details are entered with that provider and are not stored in the app.
4.4. For Cash on Delivery, you agree to pay the full order amount when the order is delivered.
5. Delivery
5.1. Each seller arranges delivery of their own order to the address you provide.
5.2. You are responsible for providing a complete delivery address and a phone number at which you can be reached.
5.3. Delivery times depend on the seller. Contact the seller through the app if you have a question about an order.
6. Cancellations, Returns and Refunds
6.1. You can cancel an order from its order page until the seller confirms it. Once an order is confirmed, you can request a cancellation, which the seller or the marketplace team may approve or reject. An order that has been shipped can no longer be cancelled in the app.
6.2. Returns and refunds are handled with the seller of the product. Contact the seller first using the chat on your order.
6.3. If you cannot resolve a problem with a seller, tell us through Send Feedback in the app.
7. Reviews
7.1. You can review a product once an order containing it has been completed.
7.2. Reviews must be honest and based on your own experience.
7.3. The marketplace may remove reviews that are false, abusive, or unrelated to the product or seller.
8. Messages
8.1. You can message a shop from its page or from one of your orders. Keep messages respectful and relevant.
8.2. Messages are stored by the marketplace and may be reviewed where necessary to resolve a complaint or dispute.
9. Acceptable Use
You must not use the marketplace to:
Provide false or misleading information.
Place orders you do not intend to pay for or receive.
Harass, threaten, or abuse sellers, other customers, or marketplace staff.
Post false, offensive, or unlawful reviews or messages.
Attempt to gain unauthorised access to accounts or marketplace systems.
Break any applicable law or regulation.
10. Your Information
10.1. We use the details you provide to run your account, process your orders, and let you and the seller contact each other about them.
10.2. The seller of an order receives the details needed to fulfil it, such as your name, phone number, and delivery address.
10.3. If you allow location access, your location is used to show sellers near you.
11. Suspension
11.1. The marketplace may suspend or close an account that breaks these Terms or is used fraudulently.
11.2. Closing an account does not cancel obligations relating to orders already placed.
12. Limitation of Responsibility
12.1. The marketplace provides a platform that connects sellers and customers. Unless expressly stated otherwise, the seller is responsible for the products they offer, including their quality, legality, availability, and delivery.
12.2. Nothing in these Terms limits any rights you have under applicable consumer protection law.
13. Changes to These Terms
13.1. The marketplace may update these Terms from time to time. The date of the latest update is shown at the top of this page.
13.2. Continued use of the marketplace after updated Terms take effect constitutes acceptance of them, where permitted by applicable law.
14. Contact
14.1. Questions about these Terms can be sent to the marketplace team through Send Feedback in the app.