1. Information You Give Us
We collect the following information when you use HubBub:
Account details: Your name, email address, and password and, if you add them, your phone number and profile photo.
Order details: Your name, phone number, email address, delivery address, the items you order, and how you choose to pay. Guests provide these details at checkout, and we create a contact record from them so the seller can receive the order.
Messages and files: The information you send in chats, including photos and PDFs such as payment slips.
Reviews, bookings and feedback: Reviews, bookings, delivery disputes (including their photos), and feedback you send us.
Seller information: If you sell through HubBub, we collect your shop name, banner, address, map location, contact details, bank account details, and information about your products, services, and classes.
2. Location, Photos and Device Access
2.1. The app asks for your location when you open it. If you allow access, your location is used while you are using the app to show your area and nearby sellers. It is not collected in the background and is not saved to your account. If you do not allow location access, the app still works, and you can set a location manually.
2.2. If you are a seller, the map location you set for your shop is saved and shown to customers.
2.3. The app only reads the photos and files you choose to add. It does not use your camera, microphone, or contacts.
2.4. HubBub does not use advertising or third-party analytics tools, and it does not track you across other apps or websites.
2.5. Our servers and the providers named in Section 5 may record technical details when the app connects to them, such as your IP address and the time of connection. Feedback you send includes the app version and your device's operating system.
3. How We Use Your Information
We use your information:
To run your account and sign you in.
To process orders, payments, and bookings, and to send you updates about them.
To let customers and sellers contact each other.
To review shops and listings before customers can see them.
To handle cancellations, disputes, complaints, and feedback.
To prevent fraud and enforce our Terms and Conditions.
3.1. The products suggested to you are determined on your device based on the products you have opened and searched for. To find these products, the app asks our servers for products matching those interests. However, your browsing and search history is not saved to your account.
4. Who Can See Your Information
Your information may be accessed by the following parties:
Sellers: The seller of your order or booking receives the information needed to fulfil it, such as your name, phone number, and delivery address, along with the messages you send them.
Other users: Reviews are displayed with your name. A seller's shop details and map location are publicly visible. A seller's bank details are shown only to the customer they share them with in a chat.
The marketplace team: Our staff can access accounts, orders, payments, disputes, and feedback to operate the marketplace. Messages may also be reviewed where necessary to resolve a complaint or dispute.
Authorities: We may share information where required by law.
4.1. We do not sell your personal information.
5. Service Providers
HubBub uses the following third-party service providers to support its features and services:
PayHere: If you pay by card, your name, email address, phone number, address, and order amount are sent to PayHere, which processes the payment. You enter your card details directly with PayHere, and they are not stored in the app.
Google: If you use Continue with Google, Google confirms your identity and provides us with your name and email address.
OpenStreetMap: When you search for a place or identify your area, the text you enter or your location is sent to OpenStreetMap's lookup service. Maps are also loaded from OpenStreetMap, which can see your IP address and the area displayed on the map.
Public content networks: Map tools and the PDF viewer are loaded from public networks (unpkg and cdnjs), which can see your IP address.
5.1. These providers follow their own privacy policies and may process information outside the country where you live.
6. Information Kept on Your Device
6.1. The app stores the following information on your device:
Your cart and wishlist.
Your orders and saved addresses.
Recent searches and recently viewed products.
Recent locations and notifications.
The accounts you have signed in to, but not their passwords.
6.2. A saved account can be opened on that device without entering its password again. If you share a device with others, make sure to log out when you finish using the app.
6.3. If you add the order tracker widget, it displays your latest order on your home or lock screen. Anyone who can access your device may be able to see this information.
7. How Long We Keep Information
7.1. We keep your information while your account is open.
7.2. After an account is closed, we retain records that orders depend on, such as orders, payments, messages, and reviews, for as long as they are needed for sellers, disputes, and legal or tax purposes.
8. Your Choices and Rights
You can manage your information and privacy through the following options:
Change your name, phone number, and profile photo through Edit Profile.
Turn off location or photo access through your device settings.
Choose which notifications you receive through Settings.
Remove recent searches and recent locations from the app.
Delete your account through Settings → Privacy & Account.
8.1. Deleting your account disables your login, removes your shop and products from the marketplace, and clears your personal data from that device. Your account record is archived rather than erased, and the records described in Section 7.2 are retained.
You cannot delete an account while it has an order in progress.
8.2. Depending on where you live, you may have the right to:
Request a copy of your personal information.
Request corrections to inaccurate information.
Request the deletion of your information.
Object to how your information is used.
To exercise these rights, including if you placed an order as a guest, contact us through Send Feedback in the app.
9. Security
9.1. The app connects to the marketplace using encrypted connections (HTTPS), and your password is not stored on your device.
9.2. No system is completely secure, so we cannot guarantee the security of your information. You should keep your password private and take appropriate steps to protect your account.
10. Children
10.1. HubBub is not intended for children under the age of 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us through Send Feedback in the app.
11. Changes to This Policy
11.1. We may update this Privacy Policy from time to time. The date of the latest update is shown at the top of this page.
12. Contact
12.1. Questions about your privacy can be sent to the marketplace team through Send Feedback in the app.
If you are not signed in, please include an email address so we can respond to your enquiry.